Data Deletion Instructions

We respect your right to ask us to delete your personal information. This page sets out the practical steps for making that request to FIRAS RESTAURANT L.L.C (مطعم فراس ش.ذ.م.م) — a real process carried out manually by our team.

Our website has no customer accounts, no registration, and no data-collection forms. Anything we may hold about you therefore comes only from your direct contact with us, and may include:

• Phone-call records or order notes written down by our team, where these exist.
• Emails you have sent us and the contact details they contain.
• WhatsApp conversations you started with us, including any name, phone number, and order details in them.
• Your feedback or complaints and the related correspondence, if you have previously contacted us about them.

Your request may also cover technical data in server logs, such as IP addresses. We do not exclude such logs from a request in advance, but what we are able to do about them depends on the criteria set out in the “How we assess your request” section below. Management dashboard accounts belong to authorized restaurant staff and do not relate to customers.

Your request also covers WhatsApp conversations and what arises from them, whether held by us or by those who process data on our behalf — including MarkCognition, which operates our WhatsApp assistant service. If any of your information is held by a service provider acting on our behalf, we will instruct them to delete it as part of your request, and tell you the outcome.

Send an email to info@ferasrestaurant.ae with the subject line: “Data Deletion Request”. This mailbox is monitored by our team. To help us locate your records and verify the request, please include the following:

• Your full name as you used it when contacting us.
• The phone number or email address you used to contact us or place an order.
• The channel you used: phone, WhatsApp, email, or a branch visit.
• What you would like deleted: all of your information, or a specific conversation or order.
• An approximate date of the contact or order, if available, to help us search.

Alternatively, you can call us on +971 54 584 4844 to request deletion verbally, and we will guide you to confirm the request in writing by email so that it is documented for both you and us.

• We confirm receipt of your request by email and tell you the expected timeframe for completing it.
• We may ask you for an additional detail to verify your identity, protecting your data against unauthorized requests.
• Our team searches our contact channels for the records relating to the data you identified.
• We delete what can be deleted, retaining only what we are legally required to keep, as explained below.
• We notify you in writing once the request is complete, setting out what was deleted and what was excluded and why, if anything was.

We cannot promise in advance that everything will be deleted, because the outcome of a request depends on three factors that we review case by case:

• The identifying information available: whether we can reliably link the data you want deleted to you, based on the details you give us. Some technical data does not contain enough to identify whose it is.
• Technical feasibility: whether the data still exists and is actually within our reach. Technical server logs are managed by our hosting provider under its own configuration, and we do not control their retention cycles or the ability to delete from them selectively.
• Legal obligations: whether we are required by law to retain any of it, as set out in the next section.

We tell you the outcome of that review in writing: what was deleted, what was not, and why. If part of a request cannot be carried out, we will say which of the three factors was the reason.

In some cases we cannot delete certain records immediately, because the law requires us to keep them. These include:

• Accounting, tax, and invoice records, which applicable UAE regulations require us to retain for a defined period.
• Records needed to deal with an ongoing dispute, claim, or complaint, until it is resolved.
• Records required under a formal request from a competent government or judicial authority.

Where this applies, we keep only the minimum data necessary for that legal purpose, and delete it once the period ends or the reason no longer applies. We will explain this to you in our reply to your request.

Some data is held by third parties outside our control, and we cannot delete it on your behalf. In these cases the request should be made to the relevant party directly:

• Copies of WhatsApp conversations stored on your own device or on the WhatsApp platform itself — you can delete these in the app or review its privacy settings.
• Reviews or comments you posted yourself on Google Maps or on social media — these are removed from the account that published them.
• Data held by third-party delivery apps, if you ordered through one — a deletion request should be made to that platform directly.
• Data held by external restaurant directories and review sites — these should be approached directly.

To make a deletion request, or for any question about your information, email us at info@ferasrestaurant.ae or call +971 54 584 4844. You can also read our Privacy Policy to learn more about how we handle your information.