Terms of Service

By using this website you agree to these terms and conditions. If you do not agree with any part of them, please do not use the website. These terms should be read together with our Privacy Policy.

This website (www.ferasrestaurant.ae) is operated by FIRAS RESTAURANT L.L.C (مطعم فراس ش.ذ.م.م), a licensed restaurant operating in Dubai, United Arab Emirates. You can reach us at info@ferasrestaurant.ae or on +971 54 584 4844.

The number +971 54 584 4844 is the restaurant’s contact number for both telephone calls and WhatsApp. Individual branches may have their own numbers, so please check the details of the branch you intend to visit on our Contact Us page.

This website is provided to introduce the restaurant and to present the menu, branch information, and ways to get in touch. You may use it for personal, non-commercial purposes.

We aim to keep the website available and its information accurate, but we may change its content or take it offline temporarily for maintenance or updates without prior notice.

Menu prices on the website are shown in UAE Dirhams (AED) for guidance. Prices and dishes may change from time to time, and the availability of some items may vary by branch, by time of day, and according to the availability of fresh ingredients.

The applicable price is the one confirmed with the restaurant at the time your order is confirmed, or the price quoted at the branch. Where the website and the confirmed order differ, the price confirmed at the time of ordering prevails.

Dish photographs are illustrative, and the final presentation of a dish may differ from the image shown.

This website does not accept orders or payments online, and has no shopping cart or customer accounts. Orders are placed by calling +971 54 584 4844, by sending a WhatsApp message to that same number, or by visiting one of our branches.

The WhatsApp ordering buttons on the site open a conversation with the restaurant with a short starter message already filled in. That message is a starting point only and is not a confirmed order; you can edit it before sending. The order is completed and its details confirmed in the conversation with our team.

An order becomes binding only once the restaurant has confirmed it. We may decline or cancel an order in cases such as the requested items being unavailable, incomplete contact or delivery details, or where the order cannot be verified.

If you wish to change or cancel your order, please contact us as soon as possible. Once preparation has begun, changes or cancellation may no longer be possible, as fresh food is prepared to order. For food-safety reasons, prepared or delivered food cannot be returned.

If there is a mistake in your order, or a quality concern, please tell us as soon as possible by phone or WhatsApp on +971 54 584 4844, or by email at info@ferasrestaurant.ae, so that we can put it right with you.

Your WhatsApp messages may be received and answered by an automated assistant powered by artificial-intelligence technology, operated for us by MarkCognition. The assistant can show the menu and prices, record an order, determine the delivery branch, and answer common questions.

The automated assistant can make mistakes or misunderstand a request, and its information about prices or availability may not be current at a given moment. Please check the details of your order when it is confirmed. The assistant’s replies are not dietary or medical advice, and are not a substitute for telling our team about a food allergy as set out in the next section.

You can ask to speak to a member of our team at any time, call us on +971 54 584 4844, or email us at info@ferasrestaurant.ae. We do not require you to use WhatsApp: ordering by phone or by visiting a branch is always available.

Dish descriptions on the website are provided for general guidance and are not a complete list of ingredients or allergens.

When using the website or contacting us, you agree to the following:

• Provide correct and accurate information when ordering or enquiring, particularly contact and delivery details.
• Use the website for lawful purposes only, and not in any way that breaches applicable law.
• Not attempt unauthorized access to any part of the website, the management dashboard, or related systems.
• Not take any action that disrupts or overloads the website, and not scrape its content or republish it commercially without our written permission.
• Treat our team respectfully across all contact channels.

All elements appearing on this website — including the restaurant name, logo, and visual identity, the text, dish photography, page design, and menu content — are owned by or licensed to FIRAS RESTAURANT L.L.C. They may not be copied, republished, or used commercially without our prior written permission.

The website contains links to external platforms such as WhatsApp, Google Maps, and our social media accounts. These platforms are outside our control and operate under their own terms; we are not responsible for their content, services, policies, or availability.

We work to keep the information on the website accurate and current, but we do not warrant that every detail — such as prices, item availability, or opening hours — is up to date or error-free at all times. Nor do we warrant that the website will operate without interruption or technical fault.

To the maximum extent permitted by applicable law, we are not liable for indirect or consequential loss arising from use of the website or reliance on its information. Nothing in this clause is intended to limit any liability that cannot be excluded or limited under the laws of the United Arab Emirates, including liability relating to food safety.

These terms are governed by and construed in accordance with the laws of the United Arab Emirates and the regulations applicable in the Emirate of Dubai. The competent courts of the United Arab Emirates have jurisdiction over any dispute arising from them.

We may amend these terms from time to time. Your continued use of the website after an amended version is published constitutes acceptance of it. The date of the most recent update is shown at the top of this page.

For any question about these terms, email us at info@ferasrestaurant.ae, call +971 54 584 4844, or see our Contact Us page.